Frequently Asked Questions

Our Services

Q: Why do we deserve your business?

A: Our company has been providing excellent service since 2011.

  • We value our customers.
  • We offer quality products in reasonable prices with excellent services.
  • We process your order with in 1-2 business days to make sure your order gets deliver on time. 
  • We also provide FREE Shipping above $500 orders within US (Except Hawaii and Alaska ).
  • Customer service is our first priority.


Q: Where are we based?

A: We are located in Paramount, CA. It is 10 miles east from Los Angeles Downtown.


Q: Can we visit your warehouse?

A: Yes, you can stop by our warehouse and place/pick up your order.

     Please make sure you have a copy of valid Seller's Permit and you are above 21 years.


Policy & Customer Responsibility

Q: Do you require a Seller's Permit?

A: Yes, a valid Seller's Permit is required (No Exceptions).


Q: Do you have an age restriction?

A: Yes, you must be at least 21 or older to visit our website, place orders, and receive our products.

 

Q: I don't possess a business license, can I still purchase from your website?

A: No, we only sell our products to businesses with a valid Seller's Permit. We do not sell our products to individuals.


For more information, please visit our Privacy Policy and Terms and Conditions pages.


Products & Orders

Q: Is there a minimum purchase?

A: Yes, our minimum purchase requirement is $150.


Q: Do I get a volume and tiered discount?

A: Yes, most of our products offers four quantity-based prices. (The more you buy, the more you save.)



Q: Can you help me figure out what I need?

A: Yes, we can definitely help you choose the right product for your needs. Please contact us for support.


Shipping, Returns, and Exchanges

Q: Is it possible for me to get free shipping on my orders?

A:  Yes, we offer free shipping if your order is equal to or greater than a total of $500, you reside in the United States (excluding Alaska and Hawaii), and if your order does not contain any butane products.*


*If your order contains butane products, the shipping cost will be determined by the weight of the butane product only, not your entire order.


Q: What carrier is used to deliver my orders?

A: Our main carrier is UPS Ground, however we can offer other carriers and services as per your request (in addition to possible extra costs).


Q: How long does it take to ship my order?

A: Typically, it takes 1-2 business days to ship your order. 


Q: How do I qualify for a return or exchange?

A: We accept returns and exchanges if your products are damaged or different from what you ordered. You may return unused or undamaged product in their original packaging within 7 business days of purchase for a full refund or exchange. 

    For damaged products, please send us a picture proof through e-mail or text us at calicloudx@gmail.com or (657)-337-9666.


For further information, please visit our Delivery and Returns & Exchangespages.


Payment

Q: What forms of payment do you accept?

A: We accept all major credit cards (Visa, MasterCard, Discover, American Express).


Q: Do you accept cash on delivery (COD)?

A: No, do not accept cash on delivery under any conditions.


Q: How long does it take to receive a refund?

A: It usually takes 3-4 business days to fully refund your product.


Q: How will the transaction appear on my account?

A: The bank/credit card billing statement will say that you were charged by The BNB Crafts Inc. as Cali CloudX is a DBA of The BNB Crafts Inc.

For further details, please visit our Payment Policy page.

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