Frequently Asked Questions
Q: Why do we deserve your business?
A: Our company has been providing excellent service since 2011.
- We value our customers.
- We offer quality products in reasonable prices with excellent services.
- We process your order with in 1-2 business days to make sure your order gets deliver on time.
- We also provide FREE Shipping above $500 orders within US (Except Hawaii and Alaska ).
- Customer service is our first priority.
Q: Where are we based?
A: We are located in Paramount, CA. It is 10 miles east from Los Angeles Downtown.
Q: Can we visit your warehouse?
A: Yes, you can stop by our warehouse and place/pick up your order.
Please make sure you have a copy of valid Seller's Permit and you are above 21 years.
Policy & Customer Responsibility
Q: Do you require a Seller's Permit?
A: Yes, a valid Seller's Permit is required (No Exceptions).
Q: Do you have an age restriction?
A: Yes, you must be at least 21 or older to visit our website, place orders, and receive our products.
Q: I don't possess a business license, can I still purchase from your website?
A: No, we only sell our products to businesses with a valid Seller's Permit. We do not sell our products to individuals.
Products & Orders
Q: Is there a minimum purchase?
A: Yes, our minimum purchase requirement is $150.
Q: Do I get a volume and tiered discount?
A: Yes, most of our products offers four quantity-based prices. (The more you buy, the more you save.)
Q: Can you help me figure out what I need?
A: Yes, we can definitely help you choose the right product for your needs. Please contact us for support.
Shipping, Returns, and Exchanges
Q: Is it possible for me to get free shipping on my orders?
A: Yes, we offer free shipping if your order is equal to or greater than a total of $500, you reside in the United States (excluding Alaska and Hawaii), and if your order does not contain any butane products.*
*If your order contains butane products, the shipping cost will be determined by the weight of the butane product only, not your entire order.
Q: What carrier is used to deliver my orders?
A: Our main carrier is UPS Ground, however we can offer other carriers and services as per your request (in addition to possible extra costs).
Q: How long does it take to ship my order?
A: Typically, it takes 1-2 business days to ship your order.
Q: How do I qualify for a return or exchange?
A: We accept returns and exchanges if your products are damaged or different from what you ordered. You may return unused or undamaged product in their original packaging within 7 business days of purchase for a full refund or exchange.
For damaged products, please send us a picture proof through e-mail or text us at firstname.lastname@example.org or (657)-337-9666.
Q: What forms of payment do you accept?
A: We accept all major credit cards (Visa, MasterCard, Discover, American Express).
Q: Do you accept cash on delivery (COD)?
A: No, do not accept cash on delivery under any conditions.
Q: How long does it take to receive a refund?
A: It usually takes 3-4 business days to fully refund your product.
Q: How will the transaction appear on my account?
A: The bank/credit card billing statement will say that you were charged by The BNB Crafts Inc. as Cali CloudX is a DBA of The BNB Crafts Inc.
For further details, please visit our Payment Policy page.